TurnKey Retention Index Explained

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Have you ever struggled with constant developer turnover? Retaining top talent is a significant challenge that many tech companies face today. High turnover rates can lead to project delays, increased recruitment costs, and a loss of valuable institutional knowledge. 

TurnKey Tech Staffing understands these challenges and has developed a unique solution: the TurnKey Retention Index. This innovative tool measures developer satisfaction and helps create effective retention strategies, ensuring that developers stay with clients for at least three years. How does it work? Let’s explore how TurnKey’s Talent Retention Program functions and why it is crucial for maintaining a motivated and stable team.

Table of Content

What Is the Point of the TurnKey Retention Index?

TurnKey Tech Staffing’s Talent Retention Program is essential for maintaining a highly motivated and stable team. High retention rates are crucial because developer churn is not only disruptive but also extremely costly. Estimates suggest that the cost of losing a single developer can reach up to $63,000, considering the expenses related to recruiting, onboarding, training, and the loss of productivity.

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High retention rates directly contribute to a company’s success by maintaining continuity and preserving institutional knowledge. When developers stay with a company for longer periods, they build a deeper understanding of the projects, systems, and culture, leading to higher productivity and innovation. Frequent turnover, on the other hand, disrupts workflows, causes project delays, and leads to repeated cycles of training and onboarding, which can drain resources and affect overall team morale.

Moreover, a stable team fosters a positive work environment, which is crucial for employee satisfaction and performance. Developers who feel secure in their roles and see opportunities for growth are more likely to be motivated and produce high-quality work. Conversely, high churn rates can create a sense of instability and insecurity among remaining team members, potentially leading to further turnover.  

As you may know, churn is crazy expensive! Plus, it kills morale, weakens your culture, and robs the team of institutional knowledge. As a result, through TurnKey´s Talent Retention Score Program, we aim to identify your team´s motivations and engagement levels and assess the turnover risk by calculating the Talent Retention Score for each individual and the team as a whole.
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How Does TurnKey Retention Index Work?

TurnKey’s Talent Retention Program is designed to help clients maintain a highly motivated and stable team. The program is built around the principle that data-driven insights can lead to more effective retention strategies, ensuring that developers remain engaged and committed to their roles. Here’s how TurnKey’s Talent Retention Program works:

Comprehensive Data Collection

The foundation of TurnKey’s Talent Retention Program is its robust data collection process. TurnKey utilizes a variety of tools and methodologies to gather detailed information about each team member’s retention status. This data collection occurs at multiple stages to ensure a thorough understanding of employee satisfaction and engagement. The primary tools used include:

  • Initial 1-Month and 3-Month Surveys. These surveys are conducted early in the employee's tenure to gauge their initial satisfaction and engagement levels. The 1-month survey helps identify any immediate concerns or issues, while the 3-month survey provides insights into how well the employee is settling into their role and the company culture.
  • eNPS Engagement Survey. The employee Net Promoter Score (eNPS) survey is a critical tool for measuring ongoing employee engagement. This survey asks employees how likely they are to recommend the company as a place to work, providing valuable insights into their overall satisfaction and loyalty.
  • Monthly 1-on-1 Conversations. Regular one-on-one meetings between team members and their managers offer personalized feedback and support. These conversations allow managers to understand how a developer feels in his role, as well as address any concerns, provide guidance, and recognize achievements.
  • Ongoing Support Requests. Throughout their tenure, employees can submit support requests to address any ongoing needs or concerns. These requests help ensure that employees feel heard and valued, contributing to their overall satisfaction and retention.
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Talent Retention Score

All collected data is meticulously analyzed and used to calculate the Talent Retention Score for each team member. This score serves as a snapshot of the employee’s current retention status and is a crucial metric in understanding their level of motivation and risk of churn.

  • Score between 80-100: Highly Motivated / Low Churn Risk. Developers in this range are highly engaged and show a strong commitment to their roles. They take initiative, support their teammates, seek feedback for continuous improvement, appreciate challenging work, and are emotionally invested in their projects. These individuals typically exhibit high productivity and performance and often contribute innovative ideas to improve the product.
  • Score between 60-79: Mildly Motivated / Medium Churn Risk. This range indicates developers who have several areas for improvement. While they are somewhat engaged, their commitment to change based on feedback is marginal. They may have minimal engagement with their team and do not consistently drive productivity through extra effort. These individuals are at a moderate risk of churn and may require additional support and motivation to enhance their engagement and performance.
  • Score under 59: Low Motivation / High Churn Risk. Developers scoring in this range are at high risk of leaving the company. They often lack a connection to the company's values and objectives, exhibit disruptive emotions, and show a noticeable reduction in productivity. These individuals may suffer from a decline in work quality, feel undervalued, and express concerns about an unmanageable workload and burnout. They also frequently cite a perceived lack of career progression, making them more likely to seek opportunities elsewhere.

Utilizing the Talent Retention Score

Once the Talent Retention Scores are calculated, they are used to update the overall retention status for both the team and individual members. TurnKey tracks these scores over time, allowing clients to monitor trends and measure the impact of their retention efforts. This ongoing analysis ensures that companies can swiftly identify and address potential issues and take action if necessary. 

Every month, our talent retention experts evaluate the developers we staffed for you, through one-on-one meetings, satisfaction surveys, etc., to provide you with personalized retention strategies. Each retention strategy is tailored to the specific churn risk level of the individual or team and includes a recommended action timeline. We aim to keep your developers happy and boost the retention score of those at medium to high churn risk. Our quarterly assessments will provide you with insights on individual and team trends, best practices, and tools. All of this leads to a low churn rate, cost savings, and a happy team!
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Try our Retention Program for yourself - let's hire & retain top offshore developers together

Summing Up

TurnKey Tech Staffing has developed the TurnKey Retention Index to measure and improve developer retention, significantly reducing the costly turnover rates common in the tech industry. While the industry average turnover rate stands at 40% with a tenure of just 1.1 years, TurnKey achieves a much lower turnover rate of 10% and extends developer tenure to 3 years. The Talent Retention Score, a key component of TurnKey’s program, categorizes developers’ motivation and churn risk, allowing for proactive and personalized retention strategies. By focusing on engagement, career development, a positive work environment, work-life balance, and competitive compensation, TurnKey helps clients build a motivated, productive, and stable team.


What is the average tech industry turnover rate and tenure?

In the tech industry, the average turnover rate is around 40%, with an average tenure of just 1.1 years. In contrast, TurnKey Tech Staffing provides a significantly lower turnover rate of 10% and ensures an average tenure of 3 years for developers. This stark difference highlights TurnKey's effectiveness in retaining top talent and maintaining a stable workforce.

Why is retention important?

Retention is crucial for several reasons. High retention rates lead to continuity in projects, preservation of institutional knowledge, and overall team stability. It also reduces the costs associated with recruiting, onboarding, and training new employees. Additionally, a stable team fosters a positive work environment, which boosts employee morale, productivity, and innovation. High turnover, on the other hand, can disrupt workflows, delay projects, and negatively impact team dynamics and morale.

How can we improve retention?

Improving retention involves several key strategies:

  • Engagement and Communication: Regularly engage with employees through surveys, one-on-one meetings, and feedback sessions to understand their needs and concerns.
  • Career Development: Offer clear career progression paths, opportunities for skill development, and continuous learning programs to keep employees motivated and invested in their roles.
  • Positive Work Environment: Foster a supportive and inclusive workplace culture where employees feel valued and recognized for their contributions.
  • Work-Life Balance: Encourage a healthy work-life balance by promoting flexible work schedules, remote work options, and wellness programs.
  • Competitive Compensation and Benefits: Provide competitive salaries and benefits packages that reflect the market standards and meet the employees' expectations. TurnKey Tech Staffing implements these strategies effectively to ensure low turnover rates and long-term employee satisfaction.

July 1, 2024

TurnKey Staffing provides information for general guidance only and does not offer legal, tax, or accounting advice. We encourage you to consult with professional advisors before making any decision or taking any action that may affect your business or legal rights.

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