What is a Network Operations Center and How to Build Your Offshoring NOC

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Did you know that the concept of a Network Operations Center (NOC) can be traced back to the early days of telegraphy when operators worked tirelessly to ensure messages were transmitted flawlessly across long distances? It’s an interesting parallel to the modern era of technology where NOCs play a pivotal role in ensuring the seamless flow of data and communication.

We believe that a well-structured NOC is not just a necessity; it’s the beating heart of your organization’s IT infrastructure. However, building a Network Operations Center that’s tailor-made for your specific needs can be a daunting task. This is where offshore tech staffing and TurnKey’s expertise come into play. We’re here to guide you through the intricate journey of creating an NOC that doesn’t just meet your requirements but exceeds your expectations.

In this article, we’ll embark on a journey through the essential steps of establishing your very own offshore Network Operations Center. From comprehending the fundamentals to selecting the right offshore partner and crafting a team of tech virtuosos, we’ve got you covered. By the end of this journey, you’ll be well-prepared to navigate the world of NOCs with the confidence and prowess of a tech-savvy captain, ensuring your company’s IT ship sails smoothly through the digital seas.

So, let’s dive into the depths of understanding what exactly a Network Operations Center is and how you can build your offshoring NOC, all while ensuring it’s far from ordinary outsourcing and closer to the realm of excellence.

Table of Contents

What Exactly Is a Network Operations Center?

A Network Operations Center, or NOC, is the nerve center of any large network. It’s a centralized place where IT administrators monitor, control, and manage the company’s network 24/7. The NOC engineers are responsible for ensuring network availability, performance, and security. They’re the ones who are always on alert, ready to address any issues that could potentially disrupt the network and, by extension, the business operations.

The NOC is like the watchtower of your business, continually scanning the horizon for potential threats and ensuring optimal network performance. From handling routine tasks like patch management and software updates to responding to emergencies like server crashes and security breaches, the NOC team plays a crucial role in maintaining business continuity.

I know at first blush the idea of offshoring your NOC might seem counterintuitive as it’s such a critical part of your network. So let’s peel back the layers of the process of building an offshoring NOC to remove any doubt that offshoring is a viable option.

Understanding the Importance of a NOC

Before we jump into the how-to, it’s important to understand why having a NOC is so crucial. The NOC plays a pivotal role in ensuring that network problems are detected and rectified promptly, minimizing network outages and their associated costs.

The NOC is essentially the first line of defense against network-related problems. By continuously monitoring network performance, the NOC helps to optimize network resources, ensuring that business operations run smoothly and efficiently. Besides, the NOC also plays a key role in maintaining network security by identifying and mitigating potential threats.

To build the most effective NOC, you need to have a complete understanding of what you need and who needs to be on the team.

Evaluating Your Needs

The first step in building your offshoring NOC is to evaluate your needs. This includes understanding your network infrastructure, identifying the key network performance indicators (KPIs) that your NOC will monitor, and determining the level of support you need.

Here’s a simple table to help you with this:


Questions to Consider

Network Infrastructure

How complex is your network? How many users do you have? What kind of data do you handle?


What are the critical network performance metrics for your business?

Support Level

Do you need round-the-clock monitoring? What response times are acceptable?

It’s important to note that these needs can vary greatly depending on the nature of your business. For instance, a financial services company may require a more robust NOC than a small retail business due to the sensitivity of the data they handle and the potential impact of network downtime on their operations.

Once you truly understand your needs, you will be in great shape to pick the right offshore partner. 

Choosing the Right Offshore Partner

Once you’ve evaluated your needs, the next step is to choose an offshore partner who can help you build your NOC.

Offshore Software development has grown by leaps and bounds as an industry in just a handful of years. Things that were thought to be impossible just five years ago are becoming commonplace today. Companies want to leverage the latest technologies to their advantage and need expert teams to do it.

Choosing the right offshore partner is a critical step in the process. You need a partner who not only has the necessary technical expertise but also understands your business needs and goals. They should be able to work closely with your in-house team to understand your network infrastructure and provide solutions that align with your business objectives.

This is where companies like TurnKey Labs, a Silicon Valley Offshoring Company, come in.   TurnKey offers an excellent service that handpicks and assembles tailor-made offshore NOC teams for you.  Plus they are experts in these next three steps in the process. 

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Setting Up the Infrastructure

After choosing your offshore partner, the next step is to set up the required infrastructure. 

Setting up the infrastructure involves various tasks, including configuring servers, setting up firewalls, installing network monitoring tools, and establishing secure communication channels between your in-house team and the offshore NOC. This stage requires careful planning and execution to ensure that your offshoring NOC is equipped to handle your network monitoring needs effectively.

Your offshore partner should be able to advise you on the best tools and technologies to use based on your specific needs.  It would be ideal if you could work with an offshore partner that has a founding story similar to this one, to ensure they have the experience to meet your needs.

Back in the day, before TurnKey Labs was even a glint in their eye, TurnKey founders, Sterling Lanier and Boris Glants, had another tech startup, Tonic Health.  Unsatisfied with the existing talent available in their local market to build their dream tech team, they needed to find a better solution.  At first, like many others, they initially tried the outsourcing model, but the results were less than satisfactory. Then they decided to take matters into their own hands. Drawing on Boris’ close bond with the local culture in Ukraine, they decided to explore offshoring as a potential solution….and as they say, the rest is history. 

Training the Team

Once the infrastructure is in place, the next step is to train your offshore NOC team. This involves not just technical training but also training in your company’s policies and procedures. Remember, your offshore NOC team is an extension of your in-house IT team, so they need to understand how your business operates.

Training should cover both the technical aspects of network monitoring and management as well as the operational aspects of working in a NOC. This includes understanding the network architecture, mastering the tools and technologies used in the NOC, learning how to identify and respond to network incidents, and understanding the company’s protocol for reporting and escalating issues.

Implementing and Monitoring

With everything else in place, it’s time to implement your offshoring NOC. This involves integrating your offshore NOC with your existing network and starting the monitoring process. Once your offshoring NOC is operational, it’s important to continuously monitor its performance and make necessary adjustments to ensure that it meets your business needs.

This phase also involves establishing clear communication channels between your in-house team and the offshore NOC. Regular meetings can be scheduled to discuss performance, address issues, and plan for future needs. Continuous feedback and adjustment are key to ensuring that your offshoring NOC remains effective and aligned with your business goals.

Leading offshore service providers like TurnKey also provide onboarding support and ongoing monitoring to ensure your new hire seamlessly integrates into your company culture and workflows. From personalized onboarding plans to regular check-ins, they take care of everything to make running your offshore NOC as smooth as possible.

Key Metrics and Performance Monitoring

Did you know that the average cost of network downtime can reach a staggering $5,600 per minute? An NOC is your sentinel against disruptions. But how do you ensure it functions flawlessly? Here’s a condensed guide.

First, focus on Network Uptime, the golden standard for NOC performance. Downtime can be costly, so strive for as close to 100% uptime as possible.

Second, watch the clock. Swift Incident Response and Resolution Time are essential. A rapid response minimizes the impact of network issues, ensuring smooth operations.

The less glamorous, but no less important, metrics include Ticket Backlog, indicating the volume of unresolved issues. You’ll want to keep this under control to prevent service degradation.

Security is paramount. Track the number and speed of handling Security Incidents. In the digital age, quick responses are vital.

Lastly, measure Customer Satisfaction. Happy customers indicate a well-functioning NOC.

Invest in robust monitoring tools like network monitoring software and incident management systems to keep your NOC on track. Remember, it’s not about outsourcing; it’s about having a dedicated team tailored to your needs.

Cybersecurity and Threat Management

Why did the computer keep freezing at the cybersecurity conference? Because it couldn’t handle all the hacking attempts! Now, let’s get serious about guarding your digital assets.

Protecting your digital assets and data is paramount. Here’s a succinct guide on how to excel in this critical area.

Threat Detection: Your first line of defense is early threat detection. Employ advanced monitoring tools to keep a vigilant eye on your network for any unusual activities. Quick detection is key to minimizing potential damage.

Incident Response Time: Once a threat is identified, how swiftly can your team respond? Rapid reaction is crucial to contain and neutralize threats before they escalate.

Vulnerability Patching: Regularly update and patch your systems to fix known vulnerabilities. Cybercriminals often exploit security gaps in outdated software.

Security Awareness: Your employees can be your strongest or weakest link. Invest in ongoing security awareness training to ensure your team is well-versed in recognizing and mitigating threats.

Data Encryption: Safeguard your sensitive data through robust encryption methods. This ensures that even if a breach occurs, the stolen data remains unreadable.

Regular Audits: Conduct routine security audits to identify and rectify potential weaknesses in your cybersecurity strategy.

Backup and Recovery: Always have a solid backup and disaster recovery plan in place. This ensures that even if an attack occurs, you can quickly recover your data and operations.

Collaboration with Experts: Consider partnering with cybersecurity experts and companies specializing in threat management. Their expertise can be invaluable in fortifying your defenses.

Remember, it’s not merely outsourcing; it’s about collaborating with dedicated experts who share your commitment to cybersecurity. In today’s interconnected world, your digital fortress is your most valuable asset.

Scalability and Flexibility

Understanding the interplay of scalability and flexibility in a Network Operations Center (NOC) is like recognizing the synergy between a trampoline and an acrobat. Scalability acts as the trampoline, providing a springboard for your NOC to bounce up and down with the demands of your network, ensuring it remains responsive and efficient. Meanwhile, flexibility is the acrobat, gracefully adapting to unexpected twists and turns, ready to perform intricate maneuvers at a moment’s notice. Together, they create an NOC that can expand and pivot with the agility of a gymnast, meeting the ever-changing needs of your tech infrastructure while maintaining a strong, stable foundation.


Consider scalability as the ability of your NOC to accommodate a growing network and its evolving demands. It’s like adding more lanes to a highway as traffic increases, ensuring a smooth flow of data and operations.

  1. Elastic Infrastructure: By utilizing cloud services and virtualization, you can easily scale your NOC’s infrastructure up or down based on network traffic and business needs. This adaptability saves costs and boosts performance.

  2. Modular Design: A NOC with a modular structure allows you to add or remove components as required. Think of it as building blocks that can be expanded or reduced to fit your network’s size and complexity.


Flexibility, in the NOC context, is the capacity to adapt to shifting network conditions and operational requirements. It’s akin to a skilled acrobat who can gracefully adjust their performance on the fly.

  1. Proactive Monitoring: Your NOC should be equipped to detect and address issues as they arise, but also anticipate potential problems and swiftly adapt to prevent disruptions.

  2. Cross-Training: Cross-train your NOC team in various areas of network management. This enhances flexibility as team members can switch roles and responsibilities based on the immediate needs of your network.

  3. Agile Response: Embrace agile methodologies in your NOC operations. This allows you to respond quickly to changing requirements and unforeseen network challenges.

Calculating NOC ROI

Calculating the Return on Investment (ROI) for your Network Operations Center (NOC) is a crucial step in evaluating its effectiveness and the financial benefits it brings to your organization. Here, we’ll break down the process of calculating NOC ROI into manageable steps:

Define Your Metrics: Begin by identifying the key performance indicators (KPIs) that matter most to your organization. These may include reduced downtime, improved incident response times, cost savings, or revenue generated as a result of uninterrupted operations.

Calculate Costs: Determine all the costs associated with setting up and operating your NOC. This includes initial setup costs, ongoing operational expenses, and any costs related to NOC staff, software, and equipment.

Measure Benefits: Quantify the benefits achieved through your NOC. This could involve calculating the monetary value of reduced downtime, increased efficiency, or enhanced security.

ROI Formula: To calculate ROI, use the following formula:

ROI = (Net Benefit / Cost) x 100

Net Benefit = Benefits – Costs

Evaluate Over Time: Consider the time frame over which you want to calculate ROI. Short-term benefits may be immediate, while long-term benefits may take several years to materialize.

Monitoring and Adjusting: ROI is not a one-time calculation. Regularly monitor the performance of your NOC and adjust your metrics and calculations as your organization evolves and the NOC’s impact becomes more apparent.

By following these steps, you’ll gain a comprehensive understanding of the ROI your NOC provides, helping you make informed decisions and optimize your network operations for maximum financial benefit.

Key Takeaways

Building an offshoring NOC can seem daunting, but with careful planning and the right offshore partner, it can be a smooth and successful process. Companies like TurnKey Labs can provide invaluable support throughout this process. Remember, the goal is to create an offshoring NOC that not only addresses your current needs but also has the flexibility to scale as your business grows.

By following the steps outlined in this blog post, you can build an offshoring NOC that ensures your network remains robust, secure, and efficient, supporting your business operations and driving your success in the digital age.

Frequently Asked Questions

What is the role of a network operations center (NOC)?

A NOC is a centralized location where IT teams monitor, control, and manage the company's network. The NOC team ensures network availability, performance, and security, playing a crucial role in maintaining business operations.

Why should I consider building an offshoring NOC?

Building an offshoring NOC can help you scale your NOC capabilities quickly and cost-effectively. It allows you to leverage the expertise of offshore teams, freeing up your in-house team to focus on strategic initiatives.

How do I choose the right offshore partner for building my NOC?

When choosing an offshore partner, consider their technical expertise, understanding of your business needs, and track record in building successful offshoring NOCs. Companies like TurnKey Labs can be excellent partners in this endeavor.

How do I ensure the success of my offshoring NOC?

To ensure the success of your offshoring NOC, it's important to continuously monitor its performance and make necessary adjustments. Regular communication with your offshore team is also crucial to address any issues promptly and ensure alignment with your business goals.

October 22, 2023

TurnKey Staffing provides information for general guidance only and does not offer legal, tax, or accounting advice. We encourage you to consult with professional advisors before making any decision or taking any action that may affect your business or legal rights.

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