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Having consulted for various tech firms, Olivia brings a wealth of experience and innovation to the art of recruiting and retaining tech talent. Her actionable advice is backed by years of hands-on experience, making her a trusted name in tech hiring circles.
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In the ever-evolving world of Information Technology (IT), ServiceNow has emerged as a leading platform for IT service management (ITSM). As businesses increasingly adopt this platform to streamline their processes and improve productivity, the demand for ServiceNow developers — the tech professionals who specialize in customizing and optimizing ServiceNow applications — is on the rise. But where can you find them?
As I’ve been blogging about tech for a long time, I was excited to explore this emerging platform’s developers, which resulted in countless hours of research for this post.
I dug deep into the role, responsibilities, and skills of a ServiceNow developer. And also explored the training and certifications available for these professionals, and how companies can effectively hire and retain them. I believe whether you’re an IT manager looking to hire a ServiceNow developer, a tech professional considering a career in ServiceNow development, or simply curious about this growing field, this comprehensive guide will provide you with valuable insights.
Before we examine the other aspects, let’s first discuss their role.
At its core, a ServiceNow developer is a technical professional who specializes in the ServiceNow platform. They use their detailed knowledge of the platform and strong programming skills to customize and optimize ServiceNow applications to meet the unique needs of the business.
ServiceNow developers play a critical role in ensuring that organizations can effectively leverage the ServiceNow platform to automate their processes and enhance productivity. They work closely with other tech professionals and business stakeholders to understand their requirements, develop suitable solutions, troubleshoot issues, and provide ongoing support.
That might seem as clear as a foggy morning right now, but delving into their key responsibilities should certainly bring it into sharper focus for you.
A ServiceNow developer wears many hats, and their responsibilities can vary widely depending on the organization and project. However, some common responsibilities include:
Customizing ServiceNow Applications
Modifying the user interface, workflows, functionalities, and integrating with other systems
Developing and Implementing Solutions
Designing the solution architecture, coding, testing, deploying, and providing documentation
Troubleshooting and Support
Fixing bugs, providing technical support, and enhancing application performance
Now that I’ve brought their role into clearer view, let’s shift our lens and zoom in on the essential skills they bring to the table.
Being a successful ServiceNow developer requires a mix of technical and soft skills. Some of the key skills include:
While hands-on experience is crucial, formal training and certification can enhance a ServiceNow developer’s knowledge and credibility. ServiceNow offers a range of training courses and certifications that cover various aspects of the platform.
For instance, the Certified ServiceNow System Administrator certification is a great starting point for aspiring ServiceNow developers. It covers the basics of the ServiceNow platform and prepares individuals to manage, configure, and implement the platform. There are also more advanced certifications like the Certified Implementation Specialist and Certified Application Developer, which delve deeper into specific areas of ServiceNow.
And finally, let’s delve into strategies to successfully attract and recruit these talented developers into your organization.
Companies may find it challenging to attract, recruit, and retain ServiceNow developers, given that it is an emerging platform, competitive job market and the specialized skills required. One solution I often recommend to eliminate this challenge is to partner with a staff augmentation or staffing services company.
Staff augmentation is a flexible outsourcing strategy, enables businesses to hire tech talent globally and manage them within their in-house framework. This strategic approach allows you to scale your team up or down as per the project requirements, adding depth and breadth to your talent pool, including ServiceNow developers.
Companies like TurnKey, a Silicon Valley Staff Augmentation Company, specialize in finding remote developers and programming teams, including ServiceNow developers, for companies across the globe.
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I don’t need to pull out my crystal ball for this prediction. I believe as businesses continue to recognize the value of ServiceNow in streamlining IT services and operations, the demand for ServiceNow developers is likely to grow. Moreover, as ServiceNow expands its offerings beyond ITSM to areas like HR, customer service, and security, ServiceNow developers with a broader skill set will be in high demand.
ServiceNow developers who continuously update their skills and stay abreast of the latest trends and advancements in the platform will be well-positioned to seize these opportunities.
ServiceNow developers play a critical role in customizing and optimizing ServiceNow applications to meet business needs. Their responsibilities include customizing applications, developing and implementing solutions, troubleshooting issues, and providing ongoing support.
When hiring a ServiceNow developer, consider both their technical skills and other qualities like problem-solving abilities and communication skills. Staff augmentation companies like TurnKey Labs can assist in finding skilled ServiceNow developers.
As the demand for ServiceNow continues to grow, so will the opportunities for ServiceNow developers, especially those who continuously update their skills and broaden their knowledge of the platform.
A ServiceNow developer is a technical professional who specializes in the ServiceNow platform. They customize and optimize ServiceNow applications based on business needs.
ServiceNow developers are responsible for customizing ServiceNow applications, developing and implementing solutions, troubleshooting issues, and providing ongoing support.
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