This is a story about building the right offshore development team the right way…
About Legal Resources
One of the largest providers of group legal benefits in the United States.
Serves more than 1,500 employers and their employees.
Built through organic growth over 30 years with no outside funding.
🔑 Stage
Privately Held
🌎 HQ
Virginia Beach, VA
🧑💻 Offshore team
Brazil & Mexico
Legal Resource’s Key Needs
Scale its development team quickly without compromising quality.
Build an offshore team from scratch in under 6 months in order to accelerate product development velocity.
Hire senior-level engineers to reduce tech debt and speed up innovation.
Create strong collaboration between its U.S. and offshore dev teams.
Avoid common offshore pitfalls like miscommunication and siloed development efforts.
“TurnKey helped us think through the real question: what kind of team are we really trying to build—and why? That alignment upfront changed everything.”
JJ Garofolo
CEO, Legal Resources
How TurnKey Delivered
- Collaborated directly with Legal Resources’ executive team to deeply understand business goals, technical needs, and cultural priorities.
- Built out a tailored hiring blueprint covering roles, seniority mix, tech stack requirements, and leadership layers—focused on long-term scalability and cross-team collaboration.
- Integrated communication style, working norms, and time zone overlap into the hiring process to ensure seamless daily collaboration with U.S.-based teams.
- Sourced top-tier senior engineers in Brazil and Mexico to meet quality expectations while supporting real-time communication, thereby minimizing delays and boosting productivity.
- Hired foundational leadership early – including a Head of Technology and Tech Lead at the beginning of the engagement – to establish technical direction, coach the team, and drive strong delivery outcomes.
- Ensured that new hires were embedded into Legal Resources’ workflows, tools, and culture, thereby amplifying internal alignment and communication.
The Results
Average time to fill each of the offshore development roles
27 days
Annual retention rate of development team
98%
Team member Net Promoter Score (job satisfaction)
100%
Payroll, regulatory and/or compliance headaches
0
😌“Looking back, if I’d known how successful this team would be—and how much we’d save—I honestly wish we had done this a lot sooner.”
JJ Garofolo
CEO, Legal Resources
TurnKey’s ✨Magic Formula✨
Quick access to the highest quality offshore talent pools.
Seamless communication and collaboration during recruitment.
Deep understanding of client’s tech stack and culture.
Hyper responsive client service.
Robust talent retention program that dramatically reduces churn.
Comprehensive Employer of Record services that minimizes risk and greatly speeds up hiring.
Oh, and we’re really nice and easy to work with too...😀
Want to achieve similarly
spectacular results?
Reach out to TurnKey today!
