Strategic Account Manager
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Job brief
We are looking for a Strategic Account Manager to play a critical role in building relationships with significant clients. You will be developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs. You work alongside our delivery teams (recruitment, retention and legal) to strengthen our client relationships and encourage business growth through sales initiatives. You must have significant experience in strategic account management and demonstrable success growing high-profile client accounts.
About the Role
For this role, the Strategic Account Manager will be responsible for the following:
- Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them.
- Speaking with customers on a regular basis to check in on them and propose new solutions for their organization.
- Coordinating with multiple departments and teams to ensure sales objectives and performance goals are met.
- Proactively establishing professional and productive relationships with stakeholders in client accounts.
- Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
- Managing new client onboarding, client launches, and initiatives.
- Recommending and implementing improvements to the management of key client relationships.
- Identify and develop strategic partnerships to help build our brand
- Monitor client expectations and satisfaction.
- Establishing efficient communication channels and liaising between key clients and internal departments.
- Handling client queries and finding innovative solutions for complex problems.
- Monitoring sales performance metrics and facilitating timely interventions.
- Identifying new business leads and contacting prospective key clients to promote products and services.
About You
To be a good fit for the role, you should have the following skills, knowledge, experience, and qualifications:
- Proactive and motivated to go above and beyond to keep customers happy
- A problem-solving mentality
- Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
- Outstanding organizational skills and the ability to manage multiple moving parts and accounts simultaneously
- A fast learner that can hit the ground running and learn our products inside and out quickly
- An outside of the box thinker with proven experience developing creative solutions to clients’ out of the ordinary problems.
- Leadership skills with an empathetic approach – our success is based on our clients’ success so you must be ready to drop everything at a moment’s notice to help.
- Proven work experience as a Strategic account manager or Key account manager
- Bachelor’s degree in business management, marketing, or a related field.
- Sales experience in B2B environment is a plus
- Hands on experience with CRM software and Account management systems
- Availability to travel to USA
About TurnKey
TurnKey solves the problem facing startups and high growth tech companies who want to hire high quality offshore developers but don’t want to give up control of the team or the product development process. Thus, unlike most firms in our space, we very intentionally do not do outsourcing or managed services; instead, TurnKey combines awesome tech recruiting (where we get clients engineering talent that is perfectly aligned to their needs) with no-hassle Employer of Record services (where we deal with all the legal, payroll and administrative headaches of employing and paying offshore developers so they don’t have to). Developers are fully integrated into the client’s existing dev team and they are in full control of when, what and how they work.
Our mission is to reimagine how remote product teams operate in order to help fuel the next global wave of innovation.
TurnKey’s values are simple, and apply equally to both TurnKey employees and customers.
Life is short, so we always strive to:
~ Act with honesty and transparency
~ Work with people you respect and respect you
~ Do the right thing in every situation
~ Put quality above all else
~ Work on something that matters