Why Should IT Outsourcing Only Be Used in Limited Cases?

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Did you know that 66% of businesses in the US outsource at least one department1? IT outsourcing is a common practice that involves using service providers to deliver IT-reliant business processes, application services, and infrastructure solutions. Outsourcing can offer some benefits, like decreased labor costs, but is also come with many challenges and risks. 

In this article, we will argue that IT outsourcing should only be used in limited cases, and present an efficient alternative: offshore tech staffing. By the end of this article, you will have a better understanding of the pros and cons of outsourcing and offshore tech staffing, and be able to make informed decisions for your IT needs.

Table of Content

The Role of Outsourcing

Outsourcing is the practice of delegating certain tasks, projects or business operations to external firms or specialists. Traditionally, it’s been a go-to solution for tasks outside a company’s core competencies or for short-term, specialized projects. Cooperation with an outsourcing partner can offer some benefits, such as cost savings, access to specialized skills, and increased efficiency. However, outsourcing also comes with some challenges and risks, such as loss of control, quality issues, communication barriers, security breaches, legal disputes, hidden costs, and cultural differences.

One classic example of outsourcing in tech is prototype development. When a company needs to rapidly develop a prototype to test a concept or present to investors, outsourcing provides access to immediate expertise without the long-term commitment of hiring. This approach allows for quick turnaround times and access to diverse skill sets that are necessary for a certain business process and might not be present in-house.

As for real case, let’s review the history of Slack. The company outsourced its logo design, website design, and app development to a design firm called MetaLab, which helped create the user interface and user experience of the app. Slack also outsourced some of its customer support and quality assurance tasks to other service providers.

Outsourcing in tech development is often ideal for specific, time-bound projects like prototype creation, where speed and specialized skills are the primary requirements. However, for sustained development and projects that are the core to a company’s mission and business functions, this approach may have its limitations. According to Statista, the top three reasons why companies outsource IT functions are to reduce costs, enable focus on core business, and solve capacity issues. However, the top three challenges of outsourcing IT functions are managing service quality, managing vendor relationships, and mitigating operational risks. Therefore, companies need to weigh the pros and cons of outsourcing carefully and choose the best option for their IT needs.

Limitations of Outsourcing

Outsourcing, while beneficial in specific scenarios, comes with its set of limitations and risks that are crucial for CEOs and CTOs to understand:

  • Strategic Misalignment: Outsourced employees focus on immediate task completion rather than aligning with your long-term strategic goals. This can lead to a misalignment in project objectives and future scalability. For example, if you outsource the development of a mobile app, outsourcing agencies may not consider how the app will integrate with your existing systems or how it will evolve with changing user needs.
  • Lack of Control: When you outsource, you entrust a part of your project to an external team. This often means less direct oversight and control over how tasks are executed. You may face communication barriers, cultural differences, or conflicting priorities that can affect the quality and timeliness of the work. 
  • Quality Concerns: The quality of work can vary significantly with outsourcing. Different standards and understandings of project requirements can lead to outcomes that may not always align with your expectations. You may also encounter issues with compatibility, performance, or security that can compromise the functionality and usability of your product. 
  • Security and Confidentiality Risks: Outsourcing can pose risks to data security and intellectual property, especially if the external team handles sensitive information. You may not have full visibility or control over how your data is stored, processed, or transmitted by the outsourcing provider. You may also face legal or regulatory challenges if the outsourcing provider operates in a different jurisdiction or does not comply with the relevant standards and policies. 
  • Hidden Costs: While outsourcing can seems like a way to save money, there can be hidden costs related to management, communication, or revisions that are not always apparent upfront. You may incur additional expenses for training, coordination, monitoring, or troubleshooting that can reduce the expected savings. You may also face unexpected changes in the scope, timeline, or budget of the project that can increase the overall cost. 
  • Inadequate Knowledge Retention: Long-term projects benefit from accumulated knowledge and expertise. With outsourcing, there’s a risk of losing this valuable knowledge when the project ends or if the outsourcing provider changes. You may not have access to the documentation, code, or feedback that the outsourcing team generated during the project. You may also face difficulties in transferring or maintaining the knowledge within your organization or with other stakeholders. 

Efficient Alternative: Offshore Tech Staffing

Outsourcing services are not the only option for businesses that want to leverage the global talent pool and reduce operating costs. Offshore tech staffing is a more efficient and effective alternative that can offer more benefits and fewer risks than outsourcing. Offshore tech staffing is a model of hiring remote IT professionals who work exclusively for your company, regardless of their location. Unlike outsourcing, where you delegate a part of your project to an external team, offshore tech staffing allows you to build and manage your own dedicated team of IT experts. You can choose the best candidates for your project, set the goals and expectations, and monitor the progress and quality of the work. Offshore tech staffing works as follows:

  • You partner with an offshore staffing agency that can help you find, hire, and onboard the IT talent you need. The agency will handle the legal, administrative, and operational aspects of employing remote workers in different countries. You can also use the agency’s infrastructure and facilities to support your offshore team.
  • You define the requirements, skills, and qualifications of the IT professionals you want to hire. The agency will source, screen, and shortlist the candidates that match your criteria. You can then interview and select the ones you want to join your team.
  • You integrate your offshore team with your in-house team and provide them with the necessary tools, training, and guidance. You can communicate and collaborate with your offshore team using various platforms and methods, such as email, chat, video conferencing, project management software, etc. You can also assign a team leader or a project manager to coordinate and supervise the offshore team.
  • You pay a monthly fee to the agency that covers the salaries, benefits, taxes, and other expenses of your offshore team. You can also adjust the size and composition of your team as per your project needs and budget. You can scale up or down your team, add or remove skills, or change the scope or duration of the project.

Hire specialists with TurnKey Staffing, a top tech offshore tech staffing firm.

Outsourcing vs. Offshore Tech Staffing

Outsourcing and offshore tech staffing are two different ways of leveraging the global talent pool and saving costs for IT projects. However, they have different advantages and disadvantages that businesses need to consider before choosing the best option for their needs. The following table compares outsourcing and offshore tech staffing on various aspects, such as control, quality, security, cost, and knowledge retention.

Aspect

Outsourcing

Offshore Tech Staffing

Control

Less control, delegated to external team, communication and cultural barriers

More control, own dedicated team, direct communication and collaboration

Quality

Variable quality, different standards and expectations, compatibility and performance issues

Consistent quality, aligned with project requirements, higher functionality and usability

Security

Security and confidentiality risks, data breaches, legal and regulatory challenges

Security and confidentiality protection, data ownership, compliance with standards and policies

Cost

Cost savings, but hidden costs, scope changes, budget overruns

Cost savings, but transparent costs, flexible scope, budget control

Knowledge Retention

Inadequate knowledge retention, loss of documentation, code, and feedback, knowledge transfer difficulties

Adequate knowledge retention, access to documentation, code, and feedback, knowledge maintenance and sharing

In Conclusion

Outsourcing and offshore tech staffing are two different ways of leveraging the global talent pool and saving costs for IT projects. However, they have different implications for your business strategy, quality, security, and knowledge management. Whether you choose outsourcing or offshore tech staffing, you need to consider your project needs, goals, and budget, and find the best partner that can help you achieve them.

FAQ

What are the advantages of offshore tech staffing over outsourcing?

Offshore tech staffing has several advantages over outsourcing, such as: more control over your project, consistent quality, security and confidentiality protection, and cost-effective budgeting and transparency.

What are the best tools and methods for communicating and collaborating with my offshore tech team?

Some of the best tools and methods for communicating and collaborating with your offshore tech team are:

  • Collaborative software: To create a virtual workspace where you can communicate, share files, work on projects, and give feedback.
  • Video conferencing: To host video calls with your offshore team and collaborate in real-time.
  • Instant messaging: To send quick messages to your offshore team and get instant responses.
  • Project management tools: To manage your tasks and projects with your offshore team.

Activity reports: To monitor and report your activities and productivity with your offshore team.

November 30, 2023

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