Head of Service Intelligence

Location: Bucharest

About the Company

Our company is at the forefront of the “Internet of Things” (IoT) industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses.
Headquartered in Silicon Valley with offices in Chicago, London, and Delhi, as well as other markets, we rank among the top ten cellular providers for the IoT globally. We power critical projects across energy, transportation, retail, healthcare, and more.

Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and acquisitions/consolidations happen left and right. We’ve got a stellar, strategic management team that finds joy in working together and is executing effectively across the board.

A few things to know about us:

• We do things differently. As a pioneer in an industry poised to reshape every sector of the global economy, we can’t settle for another companies tried and tested template. Innovation is the key to our success, and it’s reflected in everything we do, from product design to corporate wellness.
• Customer first. Everything we do is focused on making our customers successful.
• We are owners. Strong leaders enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative.
• Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it).
• We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage.

Responsibilities

Aeris Communications is looking for a visionary Head of Service Intelligence who will establish and lead the Aeris observability practice from innovation to design and execution across all of Aeris’ services.

• Develop and implement a unified observability strategy, including the selection of tools and platforms that enhance monitoring, logging, and diagnostic capabilities across all of Aeris’ cloud-based and on-prem services.
• Own the development of metrics and KPIs for measuring outcomes and trends to inform decision making
• Directly collaborate with engineering, operations, and support teams to establish observability of best practices and understanding internal customer requirements.
• Lead and mentor a high-performing team of service intelligence architects and engineers, fostering a culture of innovation, continuous improvement, continuous optimization, and automation
• Manage resource assignment and project prioritization for the Service Intelligence team.
• Stay connected to industry trends and emerging technology, such as AI, that can advance and optimize Aeris observability capabilities

Requirements

• Bachelor’s degree in a Technical Discipline (CS, EE, Math, Physics, etc.)
• Minimum 5 years of experience in building, managing and leading engineers and architects
• Minimum 5 years of experience in designing and developing service, application, and infrastructure observability for cloud and/or on-prem.
• Strong leadership and team management skills, with the ability to lead, mentor, and motivate a high-performing team.
• Excellent problem-solving skills, with a proven ability to identify and implement innovative solutions.
• Expert knowledge of observability principles and best practices with a broad understanding of tools that enable observability
• Expert knowledge of cloud and on-prem infrastructure monitoring, application performance monitoring, tracing, service monitoring, and alerting
• Hand-on experience working with cloud based and on-prem monitoring and logging systems, and business analytics tools
• Hands-on experience in Linux/Unix environment and scripting languages: Shell, Perl, Python
• Hands on experience with the following or similar tools: Grafana, Prometheus, ELK, Nagios, SolarWinds, Zabbix, OpsGenie
• Hands-on data analytics experience
• Hands on experience with Databases (SQL/NoSQL)
• Customer focused and data driven
• Superior communication and collaboration skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Thought leader who is up to date with the industry trends
• Ability to adapt to time critical deadlines and changing priorities in a fast-paced environment

We Offer

• We welcome new ideas and allow you to make an immediate impact on the team.
• Flexible Paid time off (PTO for any reason, including sick days (no specified limits) and flexible work schedule.
• Personal laptop.
• Private health insurance coverage.
• Hybrid work