HR and Retention Manager

About the Job

TurnKey is the #1 Offshore Tech Staffing Firm. We expertly manage all the complexities of staffing exceptional offshore developers – covering everything from recruitment and payroll to legal compliance – so our clients can focus on what they do best: building world-class software.

Our TurnKey team is expanding rapidly and spans the globe! With over 300+ employees across Eastern Europe and Latin America (including Mexico, Brazil, Colombia, Costa Rica, Uruguay, and Venezuela), we are dedicated to scaling remote software development teams for more than 40 U.S. -based enterprises and startups, such as Ripple, Headspace, R1, Sertifi, YipitData, WorkRamp, and BellXcel.

We are currently seeking an HR and Retention Manager to join our HR and Operations team. This role is crucial in building and scaling our HR functions across LATAM countries.

The HR and Retention Manager will take a hands-on approach to provide essential human resources support to our LATAM team members and clients. This position is vital for executing our people initiatives, delivering excellent internal customer support, and driving HR functional excellence and process improvement. Responsibilities include assisting with various HR tasks such as driving HR initiatives, being a trusted advisor, providing expertise in talent management, employee engagement, and organizational development, supporting managers in building and optimizing HR functions within their teams, and organizing the company’s various events. The HR and Retention Manager will report to the HR and Retention Lead and work collaboratively with other members of our organization.

Joining our team you will be focusing on

• Working as an integral part of the TurnKey HR and Operations team, contributing to the company’s strategy, and attending regular HR team and Company meetings.
• Working with the LATAM HR People Partner with employees (conduct regular 1-on-1 meetings), identifying and anticipating conflicts, resolving difficult situations, maintaining an overall positive atmosphere in the teams.
• Working with the LATAM HR People Partner to build and maintain excellent relationships with employees in order to deliver the best HR services and demonstrate a collaborative and proactive approach to solving people issues.
• Coordinate and administer day-to-day employee life cycle functions, including on-boarding, off-boarding, adaptation, and orientation programs.
• Work closely with clients to provide exceptional service tailored to their needs, partner with the HR and Retention Lead to conduct and lead quarterly HR meetings, and act as an HR advisor to support clients and their teams.
• Developing and implementing different HR initiatives for the LATAM region.
• Closely working with either clients or the HR team members from organizing client events (online, offline if needed), workshops, team buildings etc.
• Working with the LATAM HR People Partner on updating existing presentations as needed, as well as maintaining the HR Notion space up to date.
• Work/collaborate with core team from different regions in a multicultural environment.

Required Skills

• A bachelor’s degree in business, HR, or a related field will be a plus
• Ideally, 3 years of human resources functions experience. Experience in tech companies will be a plus
• Client-facing experience
• Advanced level of English
• Great interpersonal and influencing skills
• Strong verbal and written communication skills
• Experience with HRIS
• Experience with Microsoft Office, Google G-Suite and Notion, and other
  applications
• Time management skills and ability to complete tasks efficiently
• Flexibility and adaptability to changing workload
• Good level of emotional intelligence
• Ability to manage multiple assignments and projects simultaneously, be well-organized
• Attention to detail and high level of accuracy
• Ability to work in diverse and inclusive environments
• Learning agility
• Demonstrated ability to work independently and prioritize workload

Personal competencies

• Growth Mindset
• Proactive and enthusiastic
• Cultural Competence
• Initiative and creativity
• Achievement drive and optimism
• Can-do attitude
• Interpersonal and Communication Skills
• Analytical and Problem Solving Skills

Why You Should Work at TurnKey

• We’re building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team
• We welcome and celebrate new ideas and allow you to make an immediate impact on the team
• Flex PTO for any reason, including sick days (no specified limits), flexible work schedule
• Provided laptop (MacBooks)
• Opportunity to attend professional development training, certifications, and conferences. We have an Educational budget
• Private health & dental insurance
• Free advanced English lessons with budget of $900/year
• Fully Remote work
• Free Accounting and legal support required to file taxes
• Team-building events in various countries across Europe, creating opportunities for the team to connect and explore together
• Access to a special online shop where you can use TurnKey coins to purchase exclusive branded items and fun merchandise