Global Head of Customer and Partnership Success

Company Overview

Aeris Communications is a leader in Internet of Things (IoT)SaaS solutions, offering secure connectivity services to industries like connectivity service providers, healthcare, automotive, utilities, and more. Aeris focuses on innovation and technology to help businesses deploy, manage, and secure their IoT programs globally.

Position Overview

The Global Head of Customer and Partnership Success will report to the Chief Technology Officer (CTO) and be responsible for driving strategic success across Aeris’ global customer and partner relationships. The role emphasizes building strong, value-driven partnerships and leveraging metrics and customer meetings to define strategies that enhance customer and partner success.

Key Responsibilities

• Develop and execute a global customer and partner success strategy aligned with Aeris business and product goals
• Foster strong relationships with key customers and partners by understanding their business drivers.
• Use metrics and collaboration with internal teams to assess and drive a great experience and improved success for key customers and partners.
• Lead and mentor a global team with a balance of technical, business, and communications strengths to achieve the goals of this function.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field; MBA preferred.
• 15+ years of experience in customer success or partnership engagement.
• 10+ years in a leadership role
• Proven track record in managing global teams and driving customer satisfaction.
• Experience in IoT, networking, and security products.
• Strong leadership, communication and interpersonal skills.

Key Skills

• Experience using metrics to assess customer experience and success
• Strategic thinking and problem-solving
• Excellent communication and presentation
• Trust-building with customers and partners
• Experience managing large enterprise accounts
• Strong business acumen and customer-first mentality

We Offer

• We welcome new ideas and allow you to make an immediate impact on the team.
• Opportunity to play a pivotal role in scaling a company into an industry leader
• Flexible Paid time off (PTO for any reason, including sick days (no specified limits) and flexible work schedule.
• Personal laptop.
• Private health insurance coverage.
• Remote work + 3 times per week office work.