YipitData is the market-leading data and analytics firm. We analyze billions of data points every day to provide accurate, detailed insights across industries, including consumer brands, technology, software, and healthcare.
Our insights team uses proprietary technology to identify, license, clean, and analyze the data that many of the world’s largest investment funds and corporations depend on. We raised $475M from The Carlyle Group at a valuation over $1B, further accelerating our growth and market impact.
We have been recognized multiple times as one of Inc’s Best Workplaces. As a fast-growing company backed by The Carlyle Group and Norwest Venture Partners, YipitData is driven by a people-first culture rooted in mastery, ownership, and transparency.
With offices in New York, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore, we continue to expand our reach and impact across global markets.
About SpendHound
SpendHound is a 100% free software renewal management platform and service recently launched by the research firm YipitData. (See this introductory video from SpendHound’s Senior Product Manager!)
SpendHound is the single source of truth for companies’ renewal information and includes:
A comprehensive view of all software applications used with annual contract values, auto-renewal information, renewal dates, license counts, and more
An invoice and contract management system for companies to store their invoices and contracts
Renewal reminders through email and Slack so companies never miss upcoming software renewals
Free advice from procurement experts to discuss price benchmarking insights and negotiation strategies for any upcoming renewals
Companies use the SpendHound platform and procurement expert service to save time and money on their software renewals.
SpendHound is free for customers because customer data is de-identified, aggregated with other panelists, and used as part of YipitData market research (example report).
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer.
About The Role:
Our SpendHound product is quickly growing, and we are scaling our internal operations to support new customer growth and onboarding. We are looking for an Activation Specialist to join our SpendHound team and manage the customer integration process and facilitate the customer handoff between Sales and Customer Success.
As a Activation Specialist you will:
Oversee the customer integration process to ensure that every customer correctly integrates their relevant data sources to complete setup on our platform
Serve as the main point of contact for new customers following handoff from sales
Schedule and lead new customer integration and onboarding calls
Provide SpendHound guides and lead live walkthroughs on how to set up specific key integrations
Work with the Product team to troubleshoot any integration issues that customers experience
Handoff customers to the Customer Success team following successful integration
Optimize the integration process to reduce the time to fully integrate a customer
Improve the customer experience through the creation of integration guides
Work primarily with the sales, product, and customer success team members to align on priorities and deliver a fantastic product experience
You Are Likely To Succeed If:
You have 1+ years of experience working with mid-sized or enterprise customers in a client-facing role (English-speaking customers preferred).
You have basic experience with how integrations and APIs work
You have exceptional attention to detail
You have a strong sense of urgency
You have experience managing multiple processes in parallel
You have strong verbal and written communication skills
You prefer working in a fast-paced environment with a rapidly changing product
You enjoy working collaboratively and supporting a small team
For You:
You’ll work with a New York-based team
You will have the opportunity to acquire new skills through an internal training program
Flex PTO for any reason, including sick days (no specified limits), flexible work schedule
Personal laptop
Health and wellness package
Remote work
Apply
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position
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